Returns
- Opened or used products cannot be returned due to hygiene reasons
- Unopened and unused items may be returned within 14 days
- Products must be sealed and in original packaging
Exchanges
- Accepted only for unopened and unused items
- Price differences must be settled if applicable
Damaged or Defective Items
- Report within 24 hours with photo or video proof
- Free replacement or full refund provided after verification
Wrong Item
- Notify within 48 hours
- Replacement arranged at no extra cost
Refund Timeline
- Processed within 3–7 working days after inspection
- Issued to original payment method
Cancellations
- Allowed within 2 hours of order placement
Shipping
- UAE delivery: 1–2 working days